Privacy Policy

Last updated: 9/5/2025

Introduction

At LotusWriter, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered writing platform.

Information we collect

Personal Information

Account Information

  • • Email address
  • • Display name
  • • Profile information

Content Data

  • • Documents and stories
  • • Writing preferences
  • • AI interactions

Usage Information

Analytics Data

  • • Page views and interactions
  • • Feature usage patterns
  • • Performance metrics

Technical Data

  • • Device information
  • • Browser type and version
  • • IP address (anonymized)

How we use your information

Service Provision

To provide and maintain our writing platform, process your documents, and deliver AI-powered writing assistance.

Account Management

To create and manage your account, process payments, and provide customer support.

Improvement & Analytics

To analyze usage patterns, improve our services, and develop new features.

Communication

To send you important updates, security notifications, and service announcements.

Data sharing and disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party services that help us operate our platform (e.g., hosting, analytics, payment processing).
  • Legal Requirements: When required by law or to protect our rights, safety, or the rights of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate privacy protections).
  • Consent: With your explicit consent for specific purposes.

Data security

Security Measures

Technical Security

  • • Encryption in transit and at rest
  • • Secure authentication systems
  • • Regular security audits
  • • Access controls and monitoring

Data Protection

  • • Regular backups
  • • Data minimization practices
  • • Privacy by design principles
  • • Employee training

Your rights and choices

Access & Control

  • • Access your personal data
  • • Update your information
  • • Delete your account
  • • Export your data

Communication Preferences

  • • Manage email preferences
  • • Opt out of marketing
  • • Control notifications
  • • Cookie preferences

Data retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Data retention periods include:

Account dataUntil account deletion
Usage analytics2 years
Log files90 days

International data transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Children's privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact us

Get in Touch

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@lotuswriter.com

Address: [Your Business Address]

Response Time: We aim to respond within 48 hours

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